Help & support

This is the official support page for GaoCuba (website and mobile app). Here you can contact our team, report issues, and read answers to common questions.

Contact the GaoCuba team

For account help, publishing listings, agencies, home services, billing questions, or anything else about GaoCuba, email us at the address below. Include your name, the email you use on GaoCuba, and as much detail as possible (links, screenshots, device and browser if something is broken).

We read every message. Typical response time is within 2–5 business days (often sooner). We do not provide legal or notarial advice about property purchases.

How to get help

  1. Check the frequently asked questions below — many publishing and safety topics are covered there.
  2. If you still need help, email gaoscuba@gmail.com from the address linked to your GaoCuba account when possible.
  3. For urgent safety concerns (scams, harassment, suspicious listings), email us immediately with the listing URL and what happened.

Report a problem or abuse

Use email to report content or behaviour that violates our terms or puts users at risk. We review reports and may remove listings or accounts.

  • Fake, misleading, or duplicate listings
  • Suspected scams or requests for payment before a visit
  • Bugs in the website or GaoCuba iOS/Android app (describe steps to reproduce)
  • Privacy requests (access or deletion of your data — see also our Privacy Policy)

Send reports to gaoscuba@gmail.com. Include the listing or profile URL and screenshots when you can.

GaoCuba mobile app

The GaoCuba app for iPhone and Android uses the same accounts and listings as gaocuba.com. For app issues, email support with your device model, OS version, and app version from the store listing. You can also use this page in your mobile browser.

Help

Quick answers about using GaoCuba.

  • How do I list a property? Create an account, add photos and location, and submit for review. Listings go live after moderation.
  • How do I contact a seller? Open a listing and use Me interesa or the contact options on the page. Never send money before visiting the property.
  • What is Me interesa on WhatsApp? We can route your interest through GaoCuba so the seller is notified while keeping your number private when that mode is enabled.
  • How do I stay safe? Meet in person, verify ownership, and avoid wire transfers to strangers. Report suspicious listings to us.
  • Is the price negotiable? The published price is usually a starting point. Contact the seller with your offer. GaoCuba does not negotiate for you.
  • How do I schedule a visit? Use the phone or WhatsApp on the listing, or send interest. Agree on a time and place, go with someone you trust, and do not pay before you see the property.
  • What documents should I check? Ask to see proof of ownership and, for a purchase, the notary steps in Cuba. GaoCuba does not replace a notary and does not confirm legal title.
  • How do I create a real-estate agency? Sign in, open Account → Agency, and follow the steps to create your public agency page. You can invite brokers and publish listings under your brand.
  • How do I offer home services (moving, repairs, etc.)? Go to Home services → Offer a service, fill in your business details and categories, and submit. We review each profile before it appears in the directory.
  • I forgot my password or cannot sign in Use Forgot password on the sign-in page. If you still cannot access your account, email us from the address you used to register.

Who operates GaoCuba

GaoCuba operates the GaoCuba marketplace online. Support email: gaoscuba@gmail.com. Region: Sweden. For postal or company registration details, see the Contact page.

More information: Contact · Privacy Policy